Please find some of our frequently asked questions below.
What are your delivery charges?
Through the courier service there will be a minimum charge of £12.50 for the first 20 kg of your order, then calculated on weight thereafter. The charge for orders delivered from our in house delivery service will be charged at £10.
There are no delivery charges on orders over £300.
How long will my order take to be delivered?
We aim to deliver orders within 3 working days. However please call the office to be advised more specifically on the delivery of your order.
What is the minimum amount per order?
We do not have a minimum order amount.
How can I pay for my order?
We accept Cash, BACS, Credit Card, Debit Card or Cheque
Can I have an account with you?
You will need to fill out an Account Opening Form and return it to the office. To request a form please contact us
Do you sell to the public?
Unfortunately we do not sell to the public, however we will gladly advise you about available retailers in your area.
Do you have a showroom?
The OCR Showroom is located next our Warehouse and showcases a selection of lines for you to view. Feel free to organise a visit by contacting us. See the showroom.
Do you hold any stock?
We operate from a 30,000 square foot fully stocked warehouse based in Stoke on Trent. To check stock availability please contact us.
Can I pick up my orders in person?
You may pick up your orders from the warehouse in person.
If you have any questions that have not been answered here we would be happy to answer them for you, visit the contact page to get in touch.